Click on the “Sign Up Now” option at the top right corner of our website.
Enter your mobile number or email ID and verify using the OTP sent to you. Complete the required details to finish registration.

You can also sign up using your Google or Facebook account.

When you register with Chera, you receive:

• 🎉 10% discount on your first order
  
• Use coupon code: WELCOME10
  
• Valid for 7 days from the date of registration
  

Offer valid for registered users only.

• You must be logged into your Chera account to use coupons.
• Coupons are mapped to your registered User ID.
• Coupons may not be applicable on certain products or gift cards.
• Coupons cannot be combined with other offers unless specified.
• Chera reserves the right to determine coupon eligibility.
• Chera reserves the right to modify or withdraw any coupon at its discretion.
• Orders may be cancelled if misuse of coupons is suspected (e.g., duplicate accounts, emails, or phone numbers).
• The decision of Chera Private Limited shall be final and binding.

Sometimes our emails may land in:

• Spam/Junk folder
  
• Promotions tab (Gmail)
  
• Updates tab (Gmail)
  

If found there:

• Mark the email as “Not Spam”
  
• Add the sender to your contacts
  
• Drag the email to the Primary tab (for Gmail users)

If you no longer wish to receive our emails:

1. Open any Chera promotional email.
   
2. Scroll to the bottom.
   
3. Click on the “Unsubscribe” link.
   

You will stop receiving promotional emails after unsubscribing.

We implement industry-standard security measures to protect your personal information.

Your data is encrypted and used only for:

• Order processing
  
• Product delivery
  
• Customer support
  
• Communications you have opted to receive
  

We do not sell your personal information to third parties.

You can review our Privacy Policy here: Chera Privacy Policy here

Yes. Our website uses SSL encryption to protect all sensitive information transmitted between your browser and our servers.

You can verify this by checking that the website URL begins with:

https://www.cherahomejunction.com

If you have any questions about a product, you can:

• 📞 Call our experts at 99968 99968
  
• 💬 Chat with us using the chatbot located at the bottom right corner of the website
  

We’re happy to help you make the right choice.

Placing an order is simple:

1. Select the item you wish to purchase and click “Buy Now”.
   
2. You will be redirected to the Order Summary Page where you can:
   - Review your items
   - Apply a coupon code (if available)
   
3. Click “Proceed” to add your shipping address.
   
4. Log in using your registered mobile number or email and verify via OTP.
   
5. Confirm your shipping address and click “Proceed to Pay”.
   
6. Choose your preferred payment method and click “Proceed to Pay Securely”.
   
7. Once payment is successful, you will receive an order confirmation email and SMS with your Order Number.

Sometimes, due to delays at the bank or payment gateway, your payment may not be confirmed immediately.

• If the amount has been debited, please allow up to 45 minutes for confirmation.
  
• If the amount has not been debited, please contact us via chat to cancel the pending order and place a fresh order.

If a coupon was used in a pending order, it can be reused only after the original order is cancelled.

We aim to provide a zero-damage, hassle-free delivery experience.

Please contact us immediately during delivery or assembly if:

• The item is defective
  
• There are scratches, breakage, or visible damage

All damage claims must be reported at the time of delivery or assembly.

For repairs or refunds:

• Share photographs of the damaged product
  
• Retain all original packaging unless instructed otherwise
  
• Refunds will be processed after product pickup
  
• Reverse pickup may take up to 3 days
  
• Refund processing may take additional time depending on your payment method

Shipping restrictions may occur due to:

• Merchant installation/service limitations
  
• Legal or regulatory restrictions
  
• Lack of reliable logistics partners in your area

Delivery timelines depend on:

• Product type (standard or made-to-order)
  
• Source location of the product
  
• Logistics network availability in your area
  

Since we work with multiple merchants across India, delivery timelines may differ from item to item.

Enter your PIN code on the product page to check delivery availability.

Enter your delivery pin code on the item page to know the estimated delivery date for it.

Delivery timelines are based on sourcing and logistics factors. While we always try to deliver earlier than promised, we cannot guarantee expedited delivery unless explicitly mentioned.

Currently, Chera ships only within India.

However, customers living abroad can place orders for delivery within India using Indian-issued debit or credit cards. The shipping address must be located in India.

No. As per Indian tax and regulatory requirements, all shipments must be accompanied by an invoice.

We offer a wide range of products across multiple home categories.

• Individual product customization is currently not available.
  
• We may assist with room design customization (subject to availability).

While we regularly update inventory, rare situations may occur where an item becomes unavailable.

In such cases:

• The affected item will be cancelled
  
• The refund will be processed within 7–10 working days
  
• Refunds are issued via the original payment method
  
• If your order includes multiple items, available items will still be delivered

Yes. Click “Notify Me” on the product page and enter your email address.

You will receive an email once the item is back in stock.

Once your order is shipped, you will receive:

• 📧 Email notification
  
• 📱 SMS notification
  

You can also track your order by:

1. Visiting the Chera website
   
2. Clicking on “Track Your Order”
   
3. Logging in or entering your Order ID

Chera offers multiple secure payment options for your convenience:

1. Internet Banking
   
2. Credit Cards – Visa, Mastercard, American Express, Diners Club
   
3. Debit Cards – Issued by leading banks in India
   
4. UPI & Google Pay
   
5. No Cost EMI (select banks & tenures)
   
6. Standard EMI options
   
7. Debit Card EMI – Kotak, ICICI, Axis, and HDFC

Available payment methods may vary depending on your bank and eligibility.

No. Chera does not collect or store your card or bank account details.

All transactions are securely processed through certified payment gateways and authorized directly by your bank or card network (Visa, Mastercard, American Express, etc.). Your sensitive payment information does not pass through or get stored on our servers.

No. The Chera team will never ask you to share:

• Card numbers
  
• CVV
  
• OTP
  
• Net banking passwords
  
• UPI PIN
  

If anyone requests such details claiming to be from Chera, please report it immediately.

If an order placed using EMI is cancelled or returned:

• A refund will be initiated for the eligible amount.
  
• For partial cancellations, the corresponding amount will be refunded.

Please note:

• Refund processing timelines depend on your bank.
  
• Any interest adjustments, foreclosure charges, or processing fees are governed by your bank’s policy.
  
• Please consult your bank or card issuer for clarity on EMI adjustments.

No Cost EMI allows you to purchase products without paying additional interest.

Under this option:

• The applicable interest amount is provided as an upfront discount.
  
• You repay only the principal amount in EMIs.
  
• Zero down payment (subject to bank approval).
  

Final EMI eligibility and terms are determined by your bank.

Currently, No Cost EMI is available only:

• On select banks
  
• For select tenures (typically 3 and 6 months)
  

Availability may vary based on product, bank, and ongoing offers.

Yes, you will receive a refund of the amount paid by you (after applying the EMI discount).

However:

• Banks may levy cancellation, pre-closure, or processing charges.
  
• These charges are determined by your bank and are not controlled by Chera.
  

Please check your bank’s policy for complete details.

Some banks may charge processing or convenience fees.

For example:

• HDFC Bank may charge a convenience fee (e.g., ₹199) for certain EMI transactions.
  

Such charges are levied by the bank and are subject to change. Please confirm with your bank before selecting EMI.

Your coupon may not work for the following reasons:

• The coupon has expired.
  
• The coupon has already been used.
  
• The product is excluded (e.g., deal items or “Hot Priced” items).
  
• The minimum cart value requirement has not been met.
  
• The coupon is linked to a specific user account — ensure you are logged into the correct account.
  

If the issue persists, please contact customer support.

No. Only one coupon can be applied per order.

However, you can:

• Add multiple items to your cart
  
• Apply one eligible coupon to the entire cart value

Once your order is shipped, you will receive:

• 📧 An email notification
  
• 📱 An SMS with tracking details
  

You can track your shipment by clicking the tracking link shared in the email/SMS.

Alternatively, you can:

1. Visit the website
   
2. Click on “Track Your Order”
   
3. Log in to your account or enter your Order ID / tracking details

In Transit
Your package is on its way to your delivery address.

Out for Delivery
Your package is with the delivery agent and will be delivered shortly.

Delivered
Your package has been successfully delivered.

Returned to Origin (RTO)
The package could not be delivered and has been sent back to our warehouse.

In some cases, products are sourced from different vendors across the country.

The shipment may follow this process:

Vendor → Chera Warehouse → Final Delivery Address

You will receive regular email/SMS updates at each stage to keep you informed.

If you receive an update stating that your item has reached your city/state, it means:

• The package has arrived at the nearest hub.
  
• It will soon be dispatched for final delivery.
  

Delivery is usually completed within the next working day (subject to logistics timelines).

The AWB (Air Waybill) number is generated as soon as the courier partner collects the shipment.

However, courier systems may take 24–48 hours to update tracking information.

If your order was recently shipped, please wait 24 hours and try again.

All deliveries require:

• A signature confirmation, or
  
• A delivery OTP (in certain cases)
  

If you have not received your order:

• Check with family members
  
• Check with neighbors
  
• Check with security/reception/mailroom
  

If still not found, contact customer support immediately so we can investigate with the courier partner.

A shipment may be marked as RTO under the following circumstances:

1. Delivery was attempted multiple times but no one was available.
   
2. The delivery address or PIN code was incorrect/incomplete.
   
3. The shipment was refused at delivery.
   
4. The customer could not be reached on the registered phone number.
   

In such cases, our support team may attempt to contact you. If we are unable to connect, the package is returned to our warehouse.

Ordered / Awaiting Confirmation (Pending Verification)

Your payment is under verification due to a delay at the bank or payment gateway.

If the amount has been debited, please allow up to 45 minutes for confirmation.

Order Declined – Payment Unsuccessful

The payment attempt was unsuccessful.

You may place a new order using a different payment method.

Order Confirmed

Your payment has been successfully received.

For Cash on Delivery (COD) orders, this means your order has been accepted for processing.

Item Shipped

The product has been:

• Procured from the merchant
  
• Quality checked
  
• Dispatched through our logistics partner
  

Delivered

Your order has been successfully delivered to the provided address.

Order Refunded

Your refund has been processed.

• Refunds are initiated to the original payment method.
  
• It typically takes 7–10 working days for the amount to reflect in your account, depending on your bank.
  

We offer a 7-Day Return Policy from the date of delivery.

Returns are accepted only under the following conditions:

1. Product received is damaged (Dead on Arrival)
   
2. Incorrect product delivered
   
3. Manufacturing defect
   

⚠️ Important:

If you receive a damaged or incomplete product during delivery or assembly, you must highlight it immediately and reject the delivery if necessary. Claims for transit damage must be reported at the time of delivery/assembly.

The 7-day return window begins from the delivery date confirmed by our logistics partner.

To initiate a return through your account:

1. Log in to My Account
   
2. Go to My Orders
   
3. Click on “Return This Product”
   
4. Select the reason for return
   
5. Upload clear supporting images
   
6. Submit your request
   

Our representative will contact you within 48 hours for verification.

If you placed your order as a guest user on Chera Home Junction, you can still initiate a return easily.

Please contact us through any of the following methods:

• 💬 Chat with us via the website
  
• 📞 Call us at 99968 99968
  

Our support team will assist you with the return process after verifying your order details.