Help & FAQs

Click on the 'Sign Up Now' on the top right-hand side of every page on Chera. This will open a window where you need to fill in your mobile number or Email ID. Enter the OTP on the next page and fill in the details to complete your registration. Alternatively, you can also use Google or Facebook to sign up

On registering with Chera, you will get 10% discount on Your First Order through Coupon - WELCOME10. This Coupon is valid for 7 days from the date of registration.

You should be logged in to cherahomejunction.com in order to use these coupons as they are mapped to your User ID.
Chera reserves the right to decide whether a customer is eligible to use a coupon.
Chera reserves the right to decide the number of times a customer is eligible to use a coupon.
Chera reserves the right to decide the start and the end date of a coupon.
Coupons are not applicable on certain products and Gift Cards
Chera reserves the right to modify the terms and conditions of a coupon.
Chera reserves the right to cancel any order where it suspects misuse of coupons by using duplicate emails, mobile numbers, or addresses. The decision of Chera Private Limited. Ltd. will be final and binding in this respect.

Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from Chera in junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab.

If you no longer wish to receive our offers and exclusive deals, you can easily unsubscribe as follows -
1. Open the email (Newsletter/Promotional offers)
2. You'll find an Unsubscribe link at the bottom. Click it
That's it! You will not receive any newsletter thereafter.

Your personal information is absolutely safe with us.
We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Chera Privacy Policy here

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see "https" in the URL (like https://www.cherahomejunction.com) that indicates the use of SSL.

If you have any questions about a product, please feel free to reach out to our experts at 99968 99968. Alternatively, you can also engage in a conversation with the chatbot located at the bottom right corner of the page.

The process of placing an order on Chera is very easy. Just follow the following steps:
1. Once you have selected the item that you wish to purchase, click on "Buy Now".
2. You will reach "Order Summary Page" where you can review your order. Here, you can also add an available coupon in the "Have a Coupon" box. Once you are ready, click on "Proceed" to add your address button.
3. If you are a registered user, you may now login using your mobile number or email address followed by the OTP.
4. Once logged-in, you can confirm the "Shipping Address" and then click on "Proceed to pay".
5. You can choose from range of payment methods and click on "Proceed to Pay Securely".
6. Once the order is confirmed, you will receive a confirmation email and the Order Number.

If you have any questions about a product, please feel free to reach out to our experts at 99968 99968. Alternatively, you can also engage in a conversation with the chatbot located at the bottom right corner of the page.

Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 45 minutes for the payment to be confirmed to us by your bank.
If the payment has not been debited from your account, please chat with us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option.
If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

Chera shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, Please contact us immediately, in case:
Your item is defective
Your item has any scratches/breakage or is in damaged condition that unfortunately might have occurred in the course of transit warranting Your item to be fixed. All such claims must be made during the delivery or assembly of the product.
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage/defect.
We request you retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.

The shipping of the item for your pincode might not be available due to any of the following reasons:
The merchant selling on Chera does not offer installation/service/warranty of the products across India and hence, restricts it to certain pin codes.
State regulatory issues, legal restrictions or any other compliance-related reason
Non-availability of a reliable shipping partner for your location.

We source home and furniture items from thousands of merchants spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.

Enter your delivery pin code on the item page to know whether it can be delivered to your address.

Enter your delivery pin code on the item page to know the estimated delivery date for it.

The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.

As of now, Chera doesn't ship items outside of India. However, Chera does allow you to make purchases for your loved ones in India from anywhere in the world by using your credit or debit cards issued in India. You need to ensure that the Shipping Address is in India.

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

We have a wide range of items spanning multiple categories around 100,000 items, spanning 8 key home categories! The breadth and depth of our catalogue will surely help you find the exact item you are looking for. Please note while we could work with you to customize Room Designs, we are unable to customize individual items.

Chera collaborates with numerous merchants across the country. Although our team makes every effort to maintain product availability through regular stock updates, there remains a chance that a product may become temporarily unavailable with our merchants. In such an unfortunate instance, we have no option but to cancel the order. Please be assured that if the order is cancelled due to such a stock issue, the order's full amount will be refunded back to you within 7-10 working days under the name Chera Limited, via the same mode of payment that you used while paying for the order. If your order has multiple quantities and one/more items are out-of-stock, then the remaining items will be delivered as promised while a refund will be processed for the out-of-stock items.

You do have an option for setting up an email notification once the desired item is back in stock. All you would need to do is opt-in by choosing Notify Me for the item which is out of stock. Here, you can enter your email address and hit Submit. Whenever the desired item is added back to our website, you will be notified through email.

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.cherahomejunction.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order ID to get tracking.

Chera offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Chera Home Junction:
1. Internet Banking.
2. Visa, Master, American Express and Diners Credit Cards.
3. Debit Cards issued by all leading banks in India.
4. Google Pay and UPI
5. No Cost EMI
6. Easy EMI Options are Available
7. Debit Card EMI by Kotak, ICICI, Axis and HDFC

Cherahomejunction.com does not collect or store your card or account details. Your transaction is authorized at multiple points, first by the payment gateway and subsequently by Visa/MasterCard/American Express/Banks directly without any information passing through us.

The chera team will never request you to share any of your payment details over email or over phone.

In the event of a cancellation or return of an EMI purchase, Chera will issue a full refund for the entire purchase amount. For partial order cancellations or refunds, the corresponding amount will also be refunded to you. Please consult your bank or card issuer for information regarding how such cancellations, refunds, or pre-closures may impact your EMI terms and any associated interest charges.

No Cost EMI is a payment mode available on Chera, which enables shoppers to purchase with no cost of interest and zero down payment. With this payment mode, shopper will get an instant discount, for the interest amount to be charged by the banks for the EMI.

Currently, No Cost EMI payment option is available only for selective tenures (3 and 6 months) for all the banks.

Yes, you will get a complete refund of the Amount paid by you, post the EMI Discount. However the banks may charge some cancellation/refund, or pre-closure charges. Kindly check with your respective banks policy for Cancellations and Refunds.

If you are availing EMI using a HDFC bank credit or debit card, you will be charged a convenience fee of ₹ 199 by the bank. Kindly check with your respective banks policy for details.

Your coupon may not be working because of any of the following reasons:
The validity of the coupon may have expired.
The coupon may have already been used.
The coupon may not be applicable on certain deal items and items marked 'Hot Priced'. These items are already at their best price and hence, further coupons are not applicable on them.
The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.

Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.
You can also track your order by visiting www.cherahomejunction.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.

In Transit: Your package is on the way to the destination.
Delivered: Your item has been delivered.
Returned to Origin (RTO): Your item has been returned to the Chera warehouse.

Often items are procured from various vendors across the country and sometimes have to be transported from far-flung parts of your own city or neighbouring areas. In such cases, the item gets shipped from the vendor to our warehouse and then to you. We send regular email updates about the whereabouts of your order to keep you informed of where your item is in the shipping process.

If you receive an email telling you that your item has reached your state or city, it is because it was shipped from a distant location and has one more step to go before it reaches you. Before you know it, it will be out to get delivered.

Chera generates and sends the tracking number (AWB Number) as soon as our courier partners collect the package from the warehouse. However, the courier partners may take between 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try using the AWB number after 24 hours.

All orders delivered by us have proof of delivery with signatures by the person who has accepted the order or in some cases the courier personnel will ask you for a delivery OTP. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf or email us or call our customer service phone number.

Shipments are reflected as RTO (returned to origin) under the following circumstances:
1. Delivery was attempted more than once but it could not be delivered due to either the wrong address or no one being present at the given address
2. The address could not be found because either it was incomplete or the pin-code was wrong
3. You or someone at your delivery address refused to accept the order
4. Under these circumstances, our customer support team will try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to its origin.

Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'.
Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again.
Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing.
Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner.
Delivered: You order has been delivered.
Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.

We offer a 7-Day Return Policy for all products.

Returns are accepted only for the following reasons:
1. Dead on Arrival
2. Incorrect Product
3. Expired Product

For Damaged and Incomplete Products, the claims are to be highlighted during the time of delivery or assembly(whichever is applicable). Kindly reject the delivery in case you come across such issues.
The time frame starts from the date the product was delivered as per the confirmation received from the logistics team or courier partners.
To raise a return request please follow these steps -
1. Login to Your Account > Go to the My Orders section in 'My Account'.
2. Click on 'Return This Product' next to the product name that you want to return.
3. Select the 'Reason' and upload the supporting images.
4. Write your comments in the dialog box provided and submit the request.

Our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.

To initiate a return online through My Account:
1. Log in to your Account.
2. Go to My Orders.
3. Click on RETURN ITEM for the product you wish to return.
4. Select a reason for return
5. Upload a supporting image of the product and submit.
6. Our Representative will call you within 48hrs.
Note: You may not be able to submit a Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.

If you are not a registered user and bought a product as a guest user on cherahomejunction.com, you chat with us on the Website or Call us 99968 99968.