What is a “Grievance”?
Grievance means any issue related to the product or service you have bought from Chera Home Junction for which you require a resolution.
How to raise a query / complaint
- Use the “Contact Us” or “Help” tab on this page to reach our Customer Care Support.
- If your issue is still unresolved, you may escalate it to our Grievance Officer.
Escalation path:
As per applicable laws, www.cherahomejunction.com is owned and operated by Vaanam Furnishings Pvt Ltd. We have appointed a dedicated Grievance Officer to address your concerns.
As per applicable laws, www.cherahomejunction.com is owned and operated by Vaanam Furnishings Pvt Ltd. We have appointed a dedicated Grievance Officer to address your concerns.
Grievance Officer
Mr. Akilan
Designation: CRM Manager
Vaanam Furnishings Pvt Ltd
146/147, Pollachi Main Rd,
near Fims Hospital,
Sundarapuram, Coimbatore,
Tamil Nadu 641025
Email: akilan@vaanamfurnishings.com
Our Grievance Redressal Mechanism
- Once a grievance is received through the above channels, you will get an acknowledgment within 48 hours via email, phone call, or SMS.
- Our Consumer Care and Grievance Officer will endeavour to resolve the issue as quickly as possible under the timelines prescribed by law.
- A grievance is deemed closed when we communicate a solution to you.
