What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the Chera home junction and consumer is seeking resolution for the same.
In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help’ tab available on this page. It will connect to Chera home junction Help Center | Customer Care Support
If your query / complaint not resolved needs to be escalated : As per the applicable laws, www.cherahomejunction.com"(Website)"is owned and operated by Vaanam Furnishings Pvt Ltd, a company incorporated under the Companies Act, has appointed a “Grievance Officer” to address your grievances.
Here are the details for Grievance officer:
Mr. Akilan
Designation: CRM Manager
Vaanam Furnishings Pvt Ltd,
146/147, Pollachi Main Rd,
near Fims Hospital,
Sundarapuram, Coimbatore,
Tamil Nadu 641025
E-mail Address: akilam@vaanamfurnishings.com
Our ‘Grievance Redressal Mechanism’ is as follows:
Upon the receipt of a Consumer Grievance on the channels specified above.
The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely: When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
